Refund Policy
Understanding Our Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, if the product is faulty.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at airstyler.en@gmail.com
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at airstyler.en@gmail.com
We process orders quickly, so cancellations due to a change of mind are not allowed. However, we offer a 10% cashback if you choose to cancel. If you receive the item and are not satisfied, you may return it for a full refund. Full refunds are only available for returned items, not for initial cancellations.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds/Store Credit
Once we receive your item, we will inspect it to ensure it meets our return criteria. If your return is approved, we will provide you with a Store Credit equal to the paid price of the pieces returned. You will receive your store credit in the form of a gift card via email. The gift card has no expiration date and can be passed on to someone else. Please note: As a small brand, we are unable to offer any cash refunds. We are also unable to make any exceptions due to the item being out of stock or for any other reason.
What Our Refund Policy Covers
Our refund policy is designed to protect our customers’ interests. If for any reason you are not satisfied with your purchase, you can request a refund within 30 days from the date of delivery. This policy ensures that you can feel confident in your purchase, because we want you to be happy with your product. However, keep in mind that some items may have specific refund conditions, so always check the product details.
The Process for Requesting a Refund
To initiate a refund, you simply need to contact our customer service team through email or phone. They will guide you through the necessary steps to process your refund. This process is straightforward and helps you return products easily. You will need to provide your order number and details about the item, so our team can assist you more efficiently.
Exceptions and Important Considerations
While our refund policy is flexible, there are some exceptions. For instance, items that are opened or used may not qualify for a refund. This is important to consider when making your purchase. Additionally, the original shipping fees may not be refunded. Therefore, it’s important to read through our complete refund policy to fully understand your rights and responsibilities.